Company: Franchise Hai
Location: ECIL, NEAR BUS STAND OPP,4 TH FLOOR HYDERABAD
Department: Operations
Experience Required: 3 to 5 years
Position Type: Full-time
🎯 Role Objective
To oversee and streamline day-to-day operations across franchise units, ensure smooth coordination between departments, enforce company SOPs, and drive operational efficiency for business growth.
📌 Key Responsibilities
1. Franchise Operations Oversight
Monitor and support the daily activities of all franchise branches
Ensure compliance with company standards, SOPs, and branding guidelines
Coordinate between central office and franchise partners to resolve operational issues
2. Process Improvement & SOP Implementation
Identify process bottlenecks and suggest improvements
Standardize operating procedures across locations
Conduct training sessions for franchise staff when necessary
3. Performance Monitoring
Track key performance indicators (KPIs) of franchise units
Analyze operational reports and take corrective action as required
Conduct audits and mystery checks
4. Team Coordination
Collaborate with marketing, telecalling, and sales departments to ensure smooth customer journey
Supervise ground-level staff, logistics, and support services
5. Vendor & Inventory Management (if applicable)
Coordinate with vendors and service providers
Ensure timely procurement and delivery of necessary materials
6. Customer Service Oversight
Address customer escalations and ensure resolution
Implement customer satisfaction improvement strategies
✅ Requirements
Bachelor’s degree in Business Administration, Operations, or related field
3 to 5 years of proven experience in operations, preferably in franchising, retail, or service industry
Strong leadership, organizational, and communication skills
Ability to multitask and work under pressure
Proficient in MS Office, Google Workspace, and CRM tools
Willingness to travel across franchise locations if needed
💼 What We Offer
FIXED SALARY 22000 TO 25000
Competitive salary with performance-based incentives
Career growth opportunities within a fast-scaling brand
Exposure to multi-unit franchise operations
Dynamic and supportive work environment
⏳ Working Hours:
Monday to Saturday – 10:00 AM to 7:00 PM
(Sunday Off)