Operations Manager – MyPustak.com
Location: Kolkata
Experience: 4+ years in Operations, HR, or a similar role
Salary: Competitive, based on experience
About MyPustak
MyPustak.com is a pioneering platform that collects donated books, refurbishes them, and makes them available at minimal cost to readers. We are looking for a highly organized and proactive Operations Manager to work closely with the founder, streamline daily operations, manage hiring, and oversee all employees to drive business growth efficiently.
Key Responsibilities1. Operations & Business Management
Oversee day-to-day operations including inventory management, logistics, customer support, and order fulfillment.
Automate and optimize operational processes to improve efficiency and reduce manual work.
Manage vendor relationships, including book suppliers, logistics partners, and service providers.
Monitor key operational KPIs and report updates to the founder with actionable insights.
Assist the founder in prioritizing and managing tasks, meetings, and strategic initiatives.
2. Hiring & Employee Management
Own the entire hiring process for MyPustak – sourcing, interviewing, and onboarding new employees.
Develop & implement HR policies, ensuring smooth coordination between teams.
Set clear goals & performance metrics for employees and conduct periodic reviews.
Ensure employee engagement & productivity, resolving conflicts and maintaining a strong company culture.
Train & mentor team members to improve efficiency and ensure alignment with business goals.
Requirements
2+ years of experience in operations, HR, or team management (preferably in e-commerce or startups).
Proven ability to hire, manage, and develop teams.
Strong problem-solving and process improvement skills.
Experience in logistics, inventory management, and CRM tools is a plus.
Excellent communication and people management skills.
Proficiency in Google Sheets, Excel, and project management tools (Asana, Trello, etc.).
Ability to work independently and take ownership of multiple responsibilities.
Why Join MyPustak?
Work directly with the founder and play a key role in business growth.
Full ownership of hiring & operations, making a real impact.
Fast-paced and innovative environment with room for growth.