Job Title: Operations Executive
Company: U & I Holidays
Location: Mumbai, Maharashtra
Department: Operations
Job Type: Full-Time
Education: Graduate
Reporting To: Operations Manager
Key Responsibilities:
• Bali Tour Operations: Manage end-to-end B2B operations for Bali, Indonesia, including hotels, transfers, sightseeing, and activities.
• Vendor Coordination: Communicate with local vendors in Bali (hotels, drivers, guides, etc.) to confirm and manage services.
• Itinerary Execution: Ensure timely delivery and smooth execution of planned itineraries for Indian travel agents’ clients.
• Booking Management: Handle booking confirmations, updates, and cancellations using internal systems and vendor tools.
• Agent Support: Respond to Indian B2B travel agent queries via email, WhatsApp, and calls — pre and post-departure.
• Documentation: Assist in preparing travel documents like vouchers, invoices, confirmations, etc.
• Service Monitoring: Track guest feedback, handle operational issues on-ground (with vendor support), and ensure guest satisfaction.
• Coordination with Sales Team: Work closely with the sales and quotations team to ensure smooth handover after confirmations.
Key Skills Required:
• Strong coordination and follow-up skills
• Good communication (English and Hindi); basic understanding of Bahasa (optional)
• Familiarity with Bali hotels, activities, and geography
• Ability to manage multiple bookings simultaneously
• Proficiency in MS Excel, Google Sheets, and booking tools
• Calm and problem-solving mindset
About U & I Holidays:
U & I Holidays is a specialized B2B travel company focusing exclusively on Bali, Indonesia. We are known for our expert ground handling, trusted vendor network, and seamless service to Indian travel agents looking to send their clients to Bali.
If you're interested in this opportunity, please share your updated CV with us. If you have any questions about U & I Holidays or the role, feel free to ask — we’ll be happy to assist you.
CONTACT PERSON HR RAJA S SHARMA
+91 91520 00971