Key Responsibilities:
Act as the first point of contact for customer queries and concerns.
Coordinate between customers and internal teams (operations, sales, technical, etc.) to ensure timely resolution.
Raise, track, and close support tickets using the company’s ticketing system.
Monitor ticket status and follow up with relevant stakeholders to ensure SLAs are met.
Maintain detailed records of interactions, queries, and resolutions.
Provide updates and feedback to customers on the status of their issues.
Support the internal team with operational requirements and escalations.
Prepare and share basic reports related to customer issues and ticket closure.
Assist in maintaining a positive customer experience by handling requests with professionalism and accuracy.