Key responsibilities
Include creating daily, weekly, and monthly reports, monitoring real-time metrics, ensuring data accuracy, and automating reporting tasks using tools like Excel or Power BI.
The role also involves collaborating with other teams to meet reporting needs and identifying areas for process improvement within information systems.
Core responsibilities
Data analysis and reporting: Collect, analyze, and interpret data from various sources to generate reports on key performance indicators (KPIs) like SLA adherence, customer satisfaction, and operational efficiency.
Report and dashboard creation: Prepare and distribute routine reports (daily, weekly, monthly) and design custom dashboards for senior management and specific departments.
System and process improvement: Analyze existing IT systems and processes to identify areas for improvement and recommend solutions.
Cross-functional collaboration: Work closely with operations, quality, and other departments to understand their data needs and provide necessary information.
Attention to detail: Crucial for ensuring the accuracy of data and reports.
Time management: Must be able to handle multiple requests and meet strict reporting deadlines.