Coordinate day-to-day business processes across departments to ensure smooth operations.
Monitor workflows and ensure adherence to organizational policies, procedures, and compliance standards.
Identify process gaps, inefficiencies, and risks, and recommend improvement strategies.
Support in creating, updating, and maintaining Standard Operating Procedures (SOPs).
Collect and analyze data to measure process performance (KPIs, SLAs, turnaround times, etc.).
Work with cross-functional teams to streamline communication and collaboration.
Assist in implementing new systems, tools, or process automation initiatives.
Prepare and present process performance reports for management review.
Conduct training sessions to ensure employees understand updated processes.
Act as the point of contact for escalation and issue resolution within assigned processes.