We are looking to hire an experienced Female Customer Support Executive, having excellent communication skills and a positive attitude towards work. She must have minimum 1-year experience in customer support/customer service.
We prefer Delhi, Noida, Gurgaon, Ghaziabad & Faridabad suburbs-based candidates for this job role.
Roles and Responsibilities:
Candidate will be responsible to attend the clients queries by Call/Email
Maintain client relations to build an excellent reputation for service and produce repeat business
Understand client needs and tailor solutions to meet their specific requirements.
Timely revert to clients/customers without any missing information
Inform potential clients about the company's product and services.
Strong phone contact handling skills & Active Listening
Good negotiating and convincing skills
Maintain and update customer databases
Desired Candidate Profile:
Should have experience as client service executive (min 1 years)
Excellent verbal and written communication skills in English - Hindi (both language)
To ensure service is prompt, polite and professional standards are kept.
Can learn new things quickly
Good knowledge of MS Office (Excel)
Good typing speed on keyboard
Positive attitude