Job Title: Office Assistant – Internet Area Office
Location: Navi Mumbai (All Areas)
Position Type: [Full-Time]
About Us:
We are a dynamic and innovative company operating in the internet services sector, committed to delivering exceptional service and fostering a collaborative work environment. We are seeking a proactive and detail-oriented Office Assistant to support our daily operations and contribute to our team's success.
Key Responsibilities:
Administrative Support: Provide comprehensive administrative assistance to ensure the smooth operation of the office, including managing schedules, organising meetings, and handling correspondence.
Communication Management: Serve as the first point of contact for visitors and callers, directing them to the appropriate department or individual. Handle incoming and outgoing communications promptly and professionally.
Document Handling: Maintain and organise both physical and electronic files, ensuring easy retrieval and compliance with company policies.
Inventory Management: Monitor office supplies and equipment, placing orders as necessary to maintain stock levels and ensure uninterrupted office operations.
Data Entry and Record Keeping: Accurately input data into databases and maintain records, ensuring confidentiality and compliance with data protection regulations.
Event Coordination: Assist in organising office events, meetings, and conferences, including booking venues, preparing materials, and coordinating logistics.
Customer Recharge Handling: Process customer recharge requests efficiently, ensuring timely and accurate updates to customer accounts.
Customer Complaint Resolution: Address and resolve customer complaints promptly, escalating issues when necessary to ensure customer satisfaction.
New Connection Management: Assist customers in setting up new internet connections, providing necessary information and support to ensure a smooth installation process.
Cold Calling: Conduct cold calls to potential customers using provided data, promoting services and generating leads to expand the customer base.