Job Title: Back Office Executive – Non-Voice (Chat/Email Support)
Company: Radical Minds Technologies Pvt. Ltd.
Job Description:
Radical Minds Technologies Pvt. Ltd. is hiring experienced professionals for the position of Back Office Executive in our Non-Voice Process (Chat/Email Support). We are looking for dynamic individuals with a background in back office operations who are comfortable working in a fast-paced environment.
Key Responsibilities:
Handle customer queries and issues via chat and email efficiently.
Maintain accurate records of customer interactions and transactions.
Ensure timely follow-up and resolution of issues.
Collaborate with internal departments to ensure smooth service delivery.
Adhere to quality and process standards set by the company.
Requirements:
Minimum 6 months of experience in a back office
Good written communication skills in English.
Basic knowledge of computer applications (MS Office, typing, etc.).
Strong attention to detail and ability to multitask.
Willingness to work in a rotational week-off schedule.
Availability to work within an 8 AM to 8 PM shift window (rotational shift).
Job Details:
Process Type: Non-Voice (Chat/Email)
Work Days: 6 days a week
Week Off: Rotational
Shift Timings: Between 8 AM to 8 PM (Rotational)
Salary: ₹17,000 – ₹19,500 CTC (Based on interview performance)