Answer inbound calls, emails, and live chats from customers in a professional and timely manner
Provide detailed information about products and services to support purchase decisions
Process orders, returns, exchanges, and resolve product or service issues
Identify customer needs and recommend appropriate products or services (upselling/cross-selling)
Meet or exceed individual and team sales targets and performance metrics
Maintain accurate customer records and interaction notes in CRM systems
Collaborate with other departments (e.g., shipping, technical support) to resolve complex issues
Stay up to date on product knowledge, promotions, and company policies
Ensure a high level of customer satisfaction and represent the brand positively in every interaction