Customer Support:
Respond to customer inquiries via phone, email, or chat.
Diagnose hardware and software issues.
Guide customers through step-by-step troubleshooting processes.
Issue Resolution:
Escalate unresolved problems to higher-level support or service teams.
Log and track issues using ticketing systems (e.g., Zendesk, ServiceNow).
Technical Expertise:
Stay up-to-date on Acer products and updates.
Provide support for operating systems (Windows, Chrome OS, Linux).
Help customers with warranty claims and service procedures.
Documentation:
Maintain accurate records of customer interactions and resolutions.
Create internal guides or FAQs based on common issues.
Communication:
Clearly explain technical information in simple terms.
Coordinate with internal teams (product, engineering, logistics) for resolution.