Job Title: Service Coordinator
Job Description:
The Service Coordinator is responsible for managing day-to-day service operations, coordinating with customers and internal teams, and ensuring smooth execution of service activities. This role involves handling service requests, scheduling technicians, maintaining records, and providing timely support to clients.
Key Responsibilities:
Handle customer inquiries and service requests
Schedule and coordinate service visits with technicians
Track service status and ensure timely completion
Maintain service reports, records, and documentation
Communicate with clients regarding updates, issues, and resolutions
Coordinate with technical, sales, and logistics teams
Follow up on pending work and material requirements
Prepare service-related quotations or job sheets (if required)
Ensure customer satisfaction and resolve minor issues
Maintain data in CRM/ERP or internal systems