Strong in follow-ups and proactive coordination with internal and external stakeholders. Maintain communication logs and ensure proper documentation of customer and sales interactions.
· Act as a liaison between the Techno Marketing team and other departments, ensuring smooth communication and timely resolution of sales-related issues.
· Track and manage Techno Marketing team queries, ensuring all escalations are addressed and closed within defined timelines.
· Handle customer support coordination, including follow-ups on service requests, complaints, and feedback resolution with concerned teams.
· Coordinate with departments such as Techno Marketing team, Digitisation Team, Data Management Team, Sales Trade, Accounts for task completion aligned with customer and sales needs.
·Manage calls and correspondence, prioritizing sales-related and customer queries.
· Capable of working independently and collaboratively, handling multiple responsibilities with efficiency.
· Excellent/Exceptional Follow Up Skills
· Proficient in Google Sheet, MS Office tools like Word, Excel, PowerPoint, and Access, with working knowledge of advanced Excel functions (VLOOKUP, Pivot Tables, COUNTIF, etc.).
· Smart & Agile: Adaptable, flexible, and responsive to changing priorities.
· Go-Getter Attitude: Proactive, motivated, and driven to achieve results.
· Continuous Learning: Eager to learn, grow, and develop new skills.
· Good Teamwork Skills/Tech savvy
· Communication Skills
· Delegation Skills, agility to learn new technology
· Good Interpersonal Skills
· Diligently Following Up