Job Title: Customer Support Representative
Job Summary:
We are seeking a friendly, detail-oriented, and tech-savvy Customer Support Representative to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving complaints, and ensuring a smooth and positive experience with our products/services.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or in person.
Provide accurate, valid, and complete information by using the right tools and resources.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Identify and assess customers’ needs to achieve satisfaction.
Collaborate with other departments to resolve complex issues.
Requirements:
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.