Job Role: Customer Support Executive – eEstimate / eMB / eBilling
Key Responsibilities
Provide support to government engineers for Estimate, eMB & eBilling usage
Conduct online (AnyDesk/Meet) & offline desk-to-desk training
Attend phone calls & resolve user issues
Troubleshoot login, data entry & workflow problems
Maintain logs & prepare simple Excel reports
Coordinate with backend team for escalations
Required Skills
Basic knowledge of Estimate, MB & Billing process
Good communication & problem-solving skills
Strong Excel knowledge ( basic formulas)
Ability to handle remote tools (AnyDesk/TeamViewer)
Qualification
Diploma / BE / B.Tech (Civil) or relevant
6 Months – 1 yr experience preferred
Tools
AnyDesk / TeamViewer
Excel, Email
Role Type
On-site + Remote Support