Key Responsibilities:
Contact customers with overdue accounts (Non-Performing Assets) to recover outstanding amounts.
Negotiate one-time settlements with customers, ensuring compliance with company policies
Maintain detailed records of customer interactions, payment promises, and collection status.
Analyze account history and customer behavior to plan effective recovery strategies.
Escalate cases requiring higher-level intervention.
Collaborate with internal teams (sales, legal, finance) to ensure smooth resolution of NPAs.
Prepare regular reports on collection progress, pending settlements, and recovery trends for management review.
Ensure adherence to regulatory guidelines, company policies, and ethical standards during all collection activities.
Actively participate in strategies to reduce delinquency and improve overall recovery rates.
Qualifications & Skills:
HSC/Graduation is mandatory.
Minimum 1 year of experience in Banking, BFSI sector, collections, NPA, or One-Time Settlement processes.
Basic proficiency in English, Hindi, and Marathi.
Strong negotiation and persuasive communication skills.
Ability to handle challenging customer situations tactfully and professionally.
Attention to detail and strong organizational skills.