Key Responsibilities
Make outbound collection calls to customers for overdue payments.
Follow RBI-compliant collection practices at all times.
Maintain updated records of customer interactions and payment commitments.
Achieve daily and monthly recovery targets.
Resolve customer queries and provide clarification on payment dues.
Coordinate with internal teams for escalations or dispute resolutions.
Ensure DRA guidelines and company policies are strictly followed.
Requirements
Mandatory DRA Certification with valid registration number.
Minimum 6 months of experience in collections (field or tele-calling).
Strong communication, negotiation, and convincing skills.
Basic computer knowledge (CRM tools, MS Office, call logs).
Ability to handle pressure and meet targets.
Knowledge of recovery procedures and compliance practices.