Contact customers via phone, email, and written correspondence to recover overdue payments.
Negotiate repayment plans and payment schedules in accordance with company policies.
Maintain accurate records of all collection activities and communications in the CRM system.
Escalate unresolved cases to the appropriate legal or management team when necessary.
Monitor customer accounts to identify outstanding debts and aging reports.
Provide regular reports on collection status and progress to management.
Collaborate with internal teams including Sales, Customer Service, and Legal to resolve disputes.
Comply with relevant laws and regulations governing debt collection practices (e.g., FDCPA, GDPR, etc.).
Proven experience as a debt collector or in a similar role.
Excellent communication, negotiation, and interpersonal skills.
Strong organizational and record-keeping skills.
High level of professionalism and integrity.
Familiarity with relevant laws and legal processes related to debt collection.
Proficiency in MS Office and experience with collections software/CRM systems.
High school diploma or equivalent; a degree in finance, accounting, or related field is a plus.