We are looking for a proactive and result-oriented OD Collection Executive to recover overdue payments from customers in a timely and professional manner. The role involves contacting delinquent account holders, negotiating payment plans, and ensuring compliance with company and regulatory guidelines.
Follow up with customers who have overdue payments (OD accounts) via phone calls, field visits, or written communication.
Negotiate and motivate customers to make payments or settle their outstanding balances.
Maintain records of all collection activity and customer interactions.
Ensure timely updates in the collection management system.
Coordinate with internal teams like legal, credit, and operations for escalated cases.
Adhere to daily/weekly/monthly recovery targets and KPIs.
Handle customer objections effectively and professionally.
Visit customer premises (if field collections) and conduct recovery visits.
Report irregularities or issues to the Collection Manager.
High school diploma or equivalent; bachelor’s degree preferred.
1–3 years of experience in collections or recovery roles.
Strong negotiation and communication skills.
Familiarity with collection tools and CRM systems.
Basic understanding of finance and credit recovery processes.
Ability to handle pressure and work independently.
Willingness to travel (for field collection roles).
Knowledge of local language(s) is often essential.
Experience in NBFCs, banks, or microfinance.
Working knowledge of MS Excel or data entry software.
Prior experience in handling soft and hard bucket collections.