We are looking for an Collection Executive to join our team . The role involves contacting customers to recover outstanding dues, negotiating payment plans, and ensuring timely resolution of overdue accounts while maintaining positive customer relationships.. The position offers In Hand Salary and opportunities for professional growth.
Responsibilities
• Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies
• Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
• Document interactions and maintain accurate records of collections activities in our financial systems
• Collaborate with the finance and accounting teams to ensure accurate account reconciliation
• Assist in the development of best practices for collections processes and dispute resolution
• Provide exceptional customer service by addressing client inquiries and concerns in a timely manner
• Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
• Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management
• Collaborate with internal departments to address client concerns and improve overall
customer satisfaction
Required and Preferred Qualifications Required:
• 2+ years of experience in collections, accounts receivable, or a related field
• Strong understanding of collection processes and debt recovery strategies
• Exceptional verbal and written communication skills
• Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
• Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
• Strong problem-solving abilities, capable of handling complex issues with a strategic approach.
• Detail-oriented with a commitment to accuracy in reporting and documentation.
• Ability to adapt to changing priorities in a dynamic work environment.
• A proactive and positive attitude, fostering collaborative team dynamics.