Key Responsibilities:
Invoice Management:
Creating, issuing, and distributing accurate invoices to clients based on sales agreements or service contracts.
Payment Processing:
Receiving and processing payments, updating the system with payment information, and reconciling transactions.
Account Management:
Maintaining accurate client accounts, updating account information, and monitoring outstanding balances.
Discrepancy Resolution:
Investigating and resolving billing errors, disputes, and payment discrepancies promptly and effectively.
Customer Communication:
Responding to customer inquiries regarding billing, payments, and account status, providing excellent customer service.
Reporting and Analysis:
Generating billing reports, analyzing financial data, and providing insights to management for decision-making.
System Maintenance:
Maintaining and updating billing systems, ensuring data accuracy and compliance with company policies.
Collaboration:
Working closely with sales, finance, and customer support teams to ensure seamless billing operations and address any issues.
Compliance:
Ensuring compliance with company policies, financial regulations, and industry standards related to billing and payments.
Qualifications:
Bachelor's degree in finance, accounting, or a related field.
Proven experience in billing, invoicing, or a similar role.
Strong attention to detail and accuracy in financial data management.
Excellent communication and customer service skills.
Proficiency in using billing software and MS Office Suite.
Ability to manage multiple tasks, meet deadlines, and work under pressure.
Familiarity with financial regulations and compliance.