Act as the main point of contact for assigned clients.
Build and maintain strong, long-term relationships to foster client loyalty.
Understand clients’ business needs and goals to provide tailored solutions.
Manage the daily operations of client accounts.
Coordinate with internal teams (sales, marketing, product, support) to deliver client solutions.
Monitor the performance of services or products delivered to ensure quality and timeliness.
Provide regular updates to clients on project status, performance metrics, and key developments.
Communicate client feedback to relevant departments to improve services.
Prepare and present reports, proposals, or presentations as needed.
Identify upselling and cross-selling opportunities to expand business with existing clients.
Meet revenue targets by maximizing account potential.
Help develop proposals and pricing strategies in collaboration with the sales team.
Handle client issues, concerns, and escalations promptly and professionally.
Troubleshoot problems and coordinate with internal departments to resolve them.
Negotiate contracts and renewals with clients.
Ensure terms of service agreements are fulfilled.
Participate in strategic planning and forecasting for key accounts.
Provide insights into market trends and customer behavior to inform business decisions.
Maintain accurate records of account activity in CRM systems.
Ensure compliance with company policies, client agreements, and legal requirements