Accounting / Finance Responsibilities
Billing / Invoicing
Preparing and sending invoices to customers.
Ensuring billing accuracy and timeliness.
Payment Collection Calls
Following up with customers for outstanding payments.
Maintaining records of communication.
Credit Notes
Issuing credit notes for returns, overpayments, or billing errors.
Keeping proper documentation and approvals.
Debit Notes
Issuing debit notes for underbilling or additional charges.
Coordinating with clients/vendors for reconciliation.
Loyalty Points Update (if linked to finance)
Updating customer accounts with loyalty points.
Ensuring accuracy and eligibility.
Customer Service / Sales Support Responsibilities
Order Taking Calls
Receiving and processing customer orders via phone.
Coordinating with the sales or logistics team.
Maintaining records of communication.
Toll-Free Line Handling
Answering general customer queries.
Redirecting calls to appropriate departments.
New Leads (if part of toll-free or order calls)
Capturing potential customer interest.
Passing leads to the sales or marketing team.
Maintaining records of communication.
Notice Period
In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.