A Back Office Admin Manager in the jewelry industry plays a vital role in ensuring the smooth operation of the business. Here are some key roles and responsibilities:
Administrative Tasks
- Maintaining accurate sales reports and operational records
- Managing inventory levels, tracking stock transfers, and conducting regular inventory checks
- Coordinating with vendors and suppliers to ensure timely delivery of materials and components
- Preparing detailed budgets, financial updates, and other administration-related reports
Inventory Management
- Accurately tracking stock levels of jewelry pieces, including gold and gemstones
- Identifying and addressing potential stock discrepancies
- Overseeing inventory management, including tracking supplies, materials, and finished products
Customer Service
- Providing accurate information to customers regarding jewelry products, pricing, availability, and delivery timelines
- Handling customer inquiries and providing prompt resolutions
- Building rapport with customers to foster long-term relationships
Operational Compliance
- Adhering to company policies and procedures regarding security, cash handling, and sales practices
- Ensuring compliance with relevant regulations regarding gold and precious gemstones
Leadership and Management
- Developing and implementing administrative policies and procedures
- Recruiting, training, and developing staff to enhance their performance and career growth
- Managing financial records, budgets, and performance reports
Other Responsibilities
- Generating regular reports on order status for management review
- Collaborating with logistics to track shipments and ensure timely deliveries
- Managing order-related documentation and ensuring compliance with company policies¹ ² ³