Telecaller Inbound

18,000 - 20,000 /month

Profound Human Resource Development Advisors (india) Private Limited

Sector V - Salt Lake, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

3 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Bengali

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Telecaller Inbound to join our team at Profound Human Resource Development Advisors (india) Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹18000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Telecaller Inbound job

What is the eligibility criteria to apply for this Telecaller Inbound job?
Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Telecaller Inbound job?
Ans: This Telecaller Inbound job will have 6 working days.
Are there any charges applicable while applying or joining this Telecaller Inbound job?
Ans: No, there is no fee applicable for applying this Telecaller Inbound job and during the employment with the company, i.e., Profound Human Resource Development Advisors (india) Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecaller Inbound role?
Ans: There is an immediate opening of 3 Telecaller Inbound at Profound Human Resource Development Advisors (india) Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Telecaller Inbound job?
Ans: This Telecaller Inbound job has Day Shift.