Telecaller - Claim Executive

Job Title: Commercial Lines -Claims Executive.

To manage, coordinate, and facilitate the claims process for commercial line insurance policies (such as Fire, Engineering, Marine, Liability, and Property), ensuring timely and fair settlement of claims while maintaining client satisfaction and compliance with regulatory guidelines.

1.       Receive and register claims from clients for commercial insurance policies.

2.       Scrutinize policy coverage, terms, conditions, and exclusions.

3.       Assist clients in claim documentation and submission to insurers.

4.       Coordinate with surveyors, loss assessors, and insurers for claim investigation and settlement.

5.       Ensure proper follow-up to achieve timely resolution of claims.

6.       Act as the single point of contact for clients during the entire claims process.

7.       Provide guidance to clients regarding claims procedures, documentation, and timelines.

8.       Communicate updates and outcomes to clients in a professional and transparent manner.

9.       Liaise with underwriters, surveyors, and insurance companies to ensure efficient claim processing.

10.   Negotiate and advocate for fair claim settlements on behalf of clients.

11.   Escalate delays or disputes to senior management as necessary.

12.   Maintain accurate and up-to-date claim files and records.

13.   Prepare periodic MIS reports on claims status, trends, and turnaround time (TAT).

14.   Ensure compliance with IRDAI and internal audit requirements.

15.   Identify recurring claim issues and suggest preventive measures to underwriting teams.

16.   Support product and risk management teams with claim data analysis for renewal discussions.

17.   Analytical mindset with attention to detail.

18.   Proficiency in MS Office

Qualifications & Experience:

1.       Any engineering graduate or diploma, Certification in Insurance (Licentiate / Associate – III / IIB will be added advantage

2.       Freshers are welcome to apply, there will 3 months training and 6months probation, during training stipend will be 15000/-

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller - Claim Executive job

1. What is the eligibility criteria to apply for this Telecaller - Claim Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecaller - Claim Executive job?
   Ans: This Telecaller - Claim Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller - Claim Executive job?
   Ans: No, there is no fee applicable for applying this Telecaller - Claim Executive job and during the employment with the company, i.e., Accurate Risk Managers And Insurance Brokers Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller - Claim Executive role?
   Ans: There is an immediate opening of 5 Telecaller - Claim Executive at Accurate Risk Managers And Insurance Brokers Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller - Claim Executive job?
   Ans: This Telecaller - Claim Executive job has Day Shift.