Operation Executive

Job Description: Operations Executive (CPaaS Industry)

Company: Qsura

Role Summary

As an Operations Executive at Qsura, a CPaaS (Communications Platform as a Service) company, you will ensure efficient daily business operations. This includes coordinating teams, streamlining processes, supporting customer onboarding on solutions such as WhatsApp Business API, and aligning workflows with organizational goals.

Key Responsibilities

• Oversee and optimize day-to-day operations for CPaaS services.

• Collaborate with Sales, Technical, Product, and Customer Success teams for seamless onboarding and ongoing satisfaction, including WhatsApp Business API implementations.

• Monitor workflow efficiency and suggest/process improvements.

• Prepare regular reports on operational metrics and analyze data for service enhancement.

• Ensure compliance with company policies, security guidelines, and communications sector regulations.

• Assist in implementing and documenting operational guidelines and best practices.

• Manage relationships and SLAs with vendors/partners in service delivery.

• Handle resource planning and basic budget tracking.

• Address process bottlenecks and support incident management and troubleshooting.

• Maintain up-to-date documentation of operating procedures.

• Support executive leadership in special projects and cross-functional initiatives.

Requirements & Skills

• Bachelor’s degree in Business, Operations, or related field.

• 0–2 years’ experience in operations or support in SaaS, CPaaS, telecom, or cloud-based industries.

• Strong organization, analysis, and problem-solving skills.

• Excellent communication and team coordination abilities.

• Proficiency with project management and Office Suite software.

• Familiarity with cloud-based communication tools like WhatsApp Business API is a plus.

• Attention to detail and ability to work independently and in teams.

Preferred Experience

• Experience in CPaaS or cloud communications industry.

• Exposure to customer onboarding, KYC/compliance, and workflow automation.

• Proven ability to manage workflows in a fast-paced environment.

Role Type: Full-Time | On-Site
Location: As per company policy

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., QSURA INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 3 Operation Executive at QSURA INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has Day Shift.