International Customer Support Executive

📌 Job Description – Customer Service Associate (Inbound Process)

Company: Sutherland
Salary (In-Hand): ₹18,000 – ₹35,000
Industry: BPO
Shift: Rotational Shifts
Working Days: 5 Days Working

✨ About the Role

Sutherland is hiring Customer Service Associates for our Inbound Customer Support process. The role involves handling customer calls, resolving queries, and delivering excellent customer experience. If you're looking to build a strong career in the BPO industry, this role offers a supportive environment and excellent growth opportunities.

📝 Key Responsibilities

• Handle incoming customer calls professionally and efficiently.

• Address customer inquiries, concerns, and complaints with a solution-oriented approach.

• Log customer interactions accurately and ensure timely follow-ups.

• Provide relevant and timely solutions to customer issues.

• Collaborate with internal teams to escalate complex concerns when needed.

• Meet performance metrics such as call handling time, customer satisfaction, and resolution rate.

🎯 Job Requirements

• Minimum qualification: 12th Pass

• Experience Required: Experienced candidates preferred

• Freshers with excellent communication skills are also welcome

• Strong verbal communication and customer-handling skills

• Ability to work in rotational shifts

• Open to a 5-day working schedule

• Positive attitude and willingness to learn

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Sutherland.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 99 International Customer Support Executive at Sutherland
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.