International Customer Representative

📌 Job Description – Customer Service Associate (International Calling)

Company: eClerx
Salary (In-Hand): ₹18,000 – ₹22,000
Incentives: Up to ₹30,000 (every 3 months)
Working Days: 6 Days Working
Shift: Night Shift (International Calling)
Qualification: Graduation (Mandatory) — Year of Passing 2020 to 2025 only

✨ About the Role

eClerx is hiring Customer Service Associates for its International Calling - Night Shift process. The role includes handling outbound/inbound international customer calls, resolving queries, and delivering a high-quality customer experience. This is a strong career opportunity for graduates looking for growth in international BPO operations.

📝 Key Responsibilities

• Handle international customer calls professionally during night shift operations.

• Address customer inquiries, complaints, and service-related concerns with a solution-first approach.

• Maintain accurate logs of customer interactions and follow-ups.

• Provide timely and relevant solutions to resolve customer issues.

• Escalate complex concerns to senior teams when required.

• Meet KPIs such as call quality, productivity, customer satisfaction, and resolution targets.

🎯 Job Requirements

• Graduation is mandatory (No gap years)

• Year of Passing: 2020–2025 only

• Excellent verbal communication skills (International standard)

• Comfortable working night shifts

• Must be open to 6 days working

• Ability to handle customer concerns politely and professionally

• Freshers & experienced candidates can apply

💰 Salary & Benefits

• In-Hand Salary: ₹18,000 – ₹22,000

• Performance Incentives: Up to ₹30,000 every 3 months

• Attractive reward programs for high performers

• Exposure to an international work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Eclerx.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 99 International Customer Representative at Eclerx
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Night Shift.