International Customer Representative

Job Title:
International Email/Chat Process

Location:
Andheri East , Mumbai US Night Shift (Email & Chat Process )

Salary:
₹30,000 – ₹35,000 per month

Experience:
2 – 6 years (30 Days Notice Period Candidates can accept)

Job Type:
Full-time

Job Description:

• Address inbound customer questions and concerns arriving via email and chat

• Own the entire interaction with that customer and provide total resolution for their needs

• Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes

• Investigate and resolve customer inquiries related to their orders or shipments

• Update systems and document all interactions with customers, associates, and partners

• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Responsibilities:

• Duties & Requirements:

• Efficiently and professionally communicate with customers and assist them with their needs

• Strong email handling and active listening skills

• Excellent written communication and comprehension

• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers

• Independent decision-making skills with the ability to handle and resolve complex issues

• Conversational, patient and confident demeanor with a positive attitude

• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed

• Motivated to create and perpetuate a team environment in the workplace and among other associates

• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment

• Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices

Requirements:

• 2+ years previous customer service experience in an email based contact center

• High school diploma or GED

• Experience in a performance-based or metric-driven environment

Benefits:

• transmission This is a combination Hybrid Mode 4 Days Work from office

• Our email / chat team is available 24 hours a day, 7 days a week

• You must have full time availability

• Overtime might be required during the week or over the weekend

• When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data

• Saturday & Sunday Fixed Week Off

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹33000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Career Choice Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 4 International Customer Representative at Career Choice Solution
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Night Shift.