Customer Support Executive

Job Summary

• Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.

• Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued

Roles and Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Resolve the customer concern to be in line with standards defined basis client policies and guidelines.

• Make decisions according to the defined Policies and Procedures with High level of accuracy

• Responsible to deliver high quality and productivity results that meet the identified targets.

• Strong ability to multitask and take fast decisions independently

• Maintains composure and patience with customers

• Energetic, friendly and approachable individuals who that understand the importance of great customer service

• Correctly follow Flows and implement different quality standards/definition documents

• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

• Demonstrates confidence and willingness to resolve customer requests or queries.

• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹32000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Teleperformance.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Teleperformance
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.