Customer Support Executive

Purpose of the Role:

The purpose of the Customer Experience (CX) Executive is to ensure a seamless customer experience by maintaining updated client records, supporting CRM initiatives, and driving client retention through regular communication and reporting. The role also involves coordinating across departments to meet business objectives.

Key Responsibilities:

• Maintain and update client information regularly in CRM tools (preferably Zoho).

• Support the Senior CRM Manager in defining and developing the client retention strategy, roadmap, and budgeting process.

• Conduct regular status meetings with internal stakeholders and maintain open channels of communication with field teams.

• Send quarterly connects, event invitations, and marketing communications to clients.

• Ensure accuracy and organization of customer data using Microsoft Excel and Zoho.

• Track KPIs and work toward achieving defined client retention goals.

• Collaborate with operations and product managers to prioritize client needs and internal projects.

• Follow best practices to ensure data is documented, readable, maintainable, and aligned with compliance standards.

• Stay updated with new trends, tools, and information relevant to customer experience management.

• Learn and apply sales techniques to grow professionally within the sales ecosystem.

Key Skills & Competencies:

• Proficiency in Microsoft Excel (pivot tables, charts, data cleaning, etc.)

• Knowledge of CRM platforms (Zoho preferred)

• Strong communication and interpersonal skills

• Detail-oriented and data-driven mindset

• Ability to prioritize and multitask across different projects

• Eagerness to learn and grow professionally

• Collaborative and proactive attitude

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Lucky-tech Membranes Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at Lucky-tech Membranes Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.