Customer Support Executive

Job Title: Service Executive – Customer Support
Location: Thane Head office

Job Summary:

We are looking for a proactive and empathetic Customer-Focused Service Executive to manage customer interactions, resolve issues efficiently, and ensure a seamless service experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate responses

• Resolve customer complaints and service issues with a solution-oriented approach

• Maintain detailed records of customer interactions and service requests in CRM systems

• Coordinate with internal teams (logistics, operations, sales) to resolve escalations

• Follow up with customers to ensure issues are resolved to their satisfaction

• Identify trends in customer concerns and suggest process improvements

• Educate customers about products, services, and usage guidelines

• Ensure customer satisfaction metrics (NPS, CSAT) are met or exceeded

Key Skills & Qualifications:

• Bachelor’s degree in any discipline (preferably in Business, Communications, or related field)

• 1–3 years of customer service or client-facing experience (healthcare or tech industry preferred)

• Excellent verbal and written communication skills

• Strong interpersonal and conflict resolution abilities

• Ability to multitask and work under pressure

• Experience with CRM tools (e.g., Salesforce, Zoho) is a plus

• A customer-first attitude with attention to detail

Preferred Traits:

• Patience and empathy in handling customer concerns

• Quick learner with adaptability in a dynamic work environment

• Positive attitude and a team player

• Willingness to work in rotational shifts, if required

Employment Type: Full-Time
Compensation: As per industry standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Drstore Healthcare Services India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at Drstore Healthcare Services India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.