Customer Relationship Manager

Profile- Client Relationship Manager

Qualification - Graduation

Experience- Min. 2 years

Salary- 30K- 40K

Location- Sector 17, Faridabad

Office Timing - 10:15 AM to 7:30 PM

Week Off- Flexible

Industry- Tiles & Sanitary

Gender Preference- Female

Opening- 1

Note - Candidate from Retail/Apparel/Hospitality background would be plus

Skills:-

1. Proficient in CRM tools and software, including enquiry tracking, follow-up management, and escalation protocols.

2. Excellent communication (spoken & written) and presentation skills.

3. Strong interpersonal and relationship-building abilities with high-value clients.

4. Ability to understand customer preferences and offer personalized solutions.

5. Professional appearance and demeanor suitable for a luxury showroom.

6. Strong follow-up, multitasking, and organizational skills.

7. Analytical skills to monitor CRM data, identify trends, and suggest improvements.

Responsibilities:-

1. Follow CRM processes for client calls, showroom visits, payments, and post-sales feedback.

2. Handle escalated customer complaints and ensure timely resolution.

3. Align sales team to client needs and ensure on-time deliveries.

4. Maintain enquiry capture sheets, client records, and follow-up schedules.

5. Suggest improvements to MD for better customer experience and sales.

6. Ensure premium customer experience from first interaction to post-sales service.

7. Support the sales and operations teams in implementing CRM strategies.

8. Collect and analyze client feedback to enhance showroom processes.

•Contact : HR Shehnaz• 9599854971

E-mail : recruiter2@koelhireright.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Koel Hireright.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 5 Customer Relationship Manager at Koel Hireright
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.