Customer Care Service

12,000 - 19,000 /month*

Mpokket Financial Services Private Limited

Sector V - Salt Lake, Kolkata

₹5,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

99 Openings

Incentives included

Full Time

Skills Required

SQL

This job is no longer accepting applications

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

All genders

Day Shift

Job Description

We are looking for a Customer Care Service to join our team at Mpokket Financial Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loans/NBFC/BPO.The role offers ₹12000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Service job

What is the eligibility criteria to apply for this Customer Care Service job?
Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹19000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
Are there any charges applicable while applying or joining this Customer Care Service job?
Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Mpokket Financial Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Service role?
Ans: There is an immediate opening of 99 Customer Care Service at Mpokket Financial Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Service job?
Ans: This Customer Care Service job has Day Shift.