Customer Care Service

Job Description

Customer Services inbound process Language:- English with a regional language (Tamil/Marathi/Malayalam)

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery. Candidates must be fluent in English and one regional language (Tamil, Marathi, Malayalam, or Gujarati) to serve diverse customers.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• Graduate (any discipline).

• Freshers or candidates with 0–1 year of customer service/BPO experience.

• Excellent communication skills in English + one regional language (Tamil, Marathi, Malayalam, Gujarati).

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

Job Details

• Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).

• Shift: 24/7 rotational shifts.

• Week Off: 1 rotational weekly off.

• Employment Type: Full-time.

• Industry: Banking / Financial Services.

Why Join Globiva?

• Opportunity to work with leading Indian banks.

• Career growth in the customer service and BPO sector.

• Exposure to both domestic and linguistic customer service.

• Inclusive and performance-driven work environment.

Skills & Requirements

Required Skills

Sales

Experience

1 - 2 years

Education

Graduation (10 + 2 + 4)

Age Range

22 - 30 years

Languages Required

English, Tamil, Marathi, Malayalam, Gujarati

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Globiva Company.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 50 Customer Care Service at Globiva Company
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.