Customer Care Representative

Job Title: Customer Care Representative

Job Location: Ahmedabad

Education: Any Graduate

About Company:

Winny Immigration and Education Services Ltd. is an established company with expertise in several verticals of immigration, international education, career counselling and coaching. Winny, as it is popularly known, has consistently been delivering quality and reliable services for the past 42+ years. Trust, strong work ethics, professionalism, and commitment are the main pillars of our organisation.

Website: https://winnyimmigration.com/

Roles & Responsibilities:

 Manage Escalations:

 Handle escalated customer queries with professionalism and a problem solving approach.

 Ensure prompt resolution to maintain high customer satisfaction levels.

 Coordination Across Departments:

 Collaborate with internal teams to streamline communication and ensure seamless service delivery.

 Act as a liaison between departments to address and resolve customer concerns effectively.

 Customer Relationship Management:

 Build and maintain strong, positive relationships with customers.

 Provide accurate and timely support to enhance customer trust and loyalty.

 Understand and resolve client concerns with professionalism and urgency, proactively identifying and addressing issues to prevent future escalations and ensure a seamless customer experience.

 Communication Excellence:

 Draft clear and professional emails to address client concerns and queries.  Offer precise and thorough responses to enhance customer understanding and satisfaction.  Problem Solving:  Take ownership of customer complaints, demonstrating a solution oriented approach.  Anticipate potential issues and proactively implement solutions to prevent escalations.

 Multitasking in a Dynamic Environment:

 Manage multiple escalations and tasks simultaneously while maintaining quality service standards.

 Adapt quickly to changing customer needs and service conditions. Experience Required:

 Prior experience in customer care roles, ideally in service-oriented industries where client satisfaction is a top priority.

 Proven ability to handle escalations with professionalism, demonstrating a proactive and solution-oriented approach to resolving customer concerns effectively.

 Strong track record of building and maintaining positive customer relationships, fostering trust, and ensuring high service standards.

 Exceptional communication skills, with fluency in English (written and verbal) and the ability to draft professional, clear, and precise emails.

 Skilled in conveying complex information in a simple, customer-friendly manner to enhance understanding and satisfaction.

 Demonstrated problem-solving expertise, with the ability to deliver prompt and innovative solutions to customer challenges.

 Experience working in dynamic and fast-paced environments, managing multiple priorities without compromising on quality. Preferred Candidate:

 Mindset & Attitude:

 Possesses a strong learning attitude and a commitment to personal and professional growth.

 Energetic, proactive, and driven to achieve customer success and organizational goals.

 Skills & Traits:

 Self-learner with the ability to quickly grasp new tools, systems, and processes.  Strong problem-solving skills and an innovative approach to creating solutions.  Resilient and adaptable to fast-paced, evolving work environments.  Team Collaboration:  Effective in coordinating with cross-functional teams to deliver seamless services.  Builds and fosters a positive work environment while maintaining a customer-first approach. Why Join Winny?:  Work Culture: Experience an open-door policy and a supportive team environment that feels like a second home.  Growth Opportunities: Be a part of a fast-growing company where your contributions are recognized, and your career grows along with us.  Impact: Play a pivotal role in shaping the customer experience in one of India’s leading immigration service brands.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Winny Immigration & Education Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 1 Customer Care Representative at Winny Immigration & Education Services Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.