Customer Care Executive

Job Description: Customer Service Associate

Location : Agra

About the Role:

We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Support:

• Handle incoming customer inquiries via phone, email, and chat.

• Provide accurate and timely solutions to customer problems and concerns.

• Assist customers with product information, order status, and troubleshooting.

• Problem-Solving:

• Identify and resolve customer issues efficiently and effectively.

• Escalate complex issues to appropriate team members.

• Process Improvement:

• Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency.

• Teamwork:

• Collaborate with team members to ensure seamless customer support.

Required Qualifications:

• Education: Graduate degree

• Language Skills: Fluency in English and Hindi. Punjabi language skills are a plus.

• Technical Skills: Basic computer proficiency

• Soft Skills: Strong communication, interpersonal, and problem-solving skills. Confidence and a positive attitude.

Shift Timings:

• Male Candidates: 24x7 shifts

• Female Candidates: 6 AM to 6 PM

Work Schedule:

• 6 days a week

• 9 hours per shift

Salary for Hindi/English

CtC14000/-

In hand:11700 /-

Salary for Punjabi caller:-

Ctc:-18000/-

In hand salary:-15000/-

Quarterly incentive 2000/-

Qualification:12th pass out ,graduate and above can apply.

Hr - 9930294844

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹9000 - ₹11500 per month that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Global Fact To Act Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at Global Fact To Act Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.