Customer Care Executive

Key Roles and Responsibilities

1. Customer Interaction

• Respond to customer inquiries and support tickets via email, phone, and chat in a timely and professional manner.

• Maintain a positive, empathetic, and customer-focused approach during all interactions.

2. Issue Resolution

• Resolve client issues efficiently by understanding their concerns and providing accurate solutions.

• Escalate unresolved or complex issues to the appropriate internal teams while ensuring smooth follow-up and closure.

3. Client Onboarding

• Assist in onboarding new clients by guiding them.

• Ensure clients understand key features and functionalities to maximize value.

4. Feedback Collection

• Gather customer feedback regarding product performance, usability, and overall experience.

• Share insights with cross-functional teams to help improve product quality, service processes, and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹23000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Genefied Brand Protection Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 7 Customer Care Executive at Genefied Brand Protection Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.