CRM Executive

About Vedaanta Senior Living

Vedaanta Senior Living is a specialist senior care company run by successful professionals who have grown India’s largest chain and brand in senior care housing. Founded in 2015, Vedaanta’s vision is to provide superior care and comfort at an affordable cost to seniors.

From a modest beginning, Vedaanta has grown into one of the fastest-growing companies in the senior living sector, with more than 14 communities. Our objective is to create hassle-free lifestyle solutions for seniors by developing retirement communities and facilitating essential, emergency, comfort, lifestyle, and advisory services — enabling seniors to truly “retire to begin life.

Position Details

Job Title: Executive – CRM

Department: Pre & Post Sales

Reports To: Manager – CRM

Location & Positions:

Bangalore – 1 Position (English, Kannada & Tamil speaking)

Kottayam – 1 Position (English, Malayalam & Hindi speaking)

Role Overview

The Executive – CRM will manage customer relationships across the pre-sales lifecycle. The role involves handling enquiries, coordinating with internal teams, supporting documentation, ensuring smooth onboarding, and maintaining long-term resident satisfaction.

Key Responsibilities

·         Handle inbound and outbound calls (tele calling) for enquiries and follow-ups.

·         Maintain and update CRM database with accurate client/prospect information.

·         Coordinate site visits and follow-ups with the Sales team.

·         Track leads and ensure timely follow-up to improve conversions.

·         Assist in booking documentation and proposal coordination if required

Required Skills & Competencies

·         Strong communication and tele calling skills.

·         Good interpersonal and relationship management abilities.

·         Empathy and patience while dealing with senior citizens.

·         Strong follow-up and coordination skills.

·         Basic knowledge of CRM tools and MS Office.

·         Ability to work in a target-oriented and service-driven environment.

Educational Qualification & Experience

·         Graduate in any discipline.

·         1–2 years of experience in CRM, tele calling, customer service, real estate, healthcare, or related service industry.

·         Experience in handling customer enquiries, lead follow-up, or post-sales coordination preferred.

Why Join Vedaanta?

·         Opportunity to work in India’s fast-growing senior living sector.

·         Meaningful role impacting senior citizens’ lives.

·         Professional growth in a structured and service-oriented environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.