Call Quality Analyst

25,000 - 35,000 /month

Immergix

Sector 20 Gurgaon, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Call Quality Analyst to join our team at Stefto

to audit customer calls, provide feedback exceptional to customer support executive

and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 25,000 - ₹ 35,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Immergix.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 1 Call Quality Analyst at Immergix
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.