BPO Telecaller

We are looking for a BPO Telecaller to join our team at Laj Management Services. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.