Collection Executive

Payment Collection Executive

Job Summary

The Payment Collection Executive will be responsible for coordinating with clients and their customers to recover outstanding payments. The role requires strong communication, negotiation, and follow-up skills to ensure timely collections while maintaining professional relationships with all stakeholders.

Key Responsibilities

Payment Collection & Follow-up
• Follow up with customers regarding outstanding payments through calls, emails, WhatsApp, and other communication channels.
• Maintain regular communication with debtors to secure payment commitments and collection updates.
• Track payment promises and ensure commitments are fulfilled within agreed timelines.

Client Coordination
• Coordinate with clients regarding collection assignments and payment recovery status.
• Provide regular updates and reports on collection activities and recovery progress.
• Address client queries related to outstanding payments and collection efforts.
• Maintain strong professional relationships with clients.

Negotiation & Dispute Resolution
• Negotiate payment schedules and settlement plans when required.
• Resolve payment-related disputes professionally and efficiently.
• Communicate with customers to understand payment concerns and identify suitable solutions.
• Escalate complex cases to management when necessary.

Documentation & Reporting
• Maintain accurate records of all communications, payment commitments, and collection activities.
• Update collection reports, payment status, and follow-up notes in company records.
• Prepare daily, weekly, and monthly collection reports as required.

Required Skills & Qualifications
• Strong verbal and written communication skills.
• Excellent negotiation and persuasion abilities.
• Confidence in handling customer conversations and payment discussions.
• Good client coordination and relationship management skills.
• Ability to work under targets and deadlines.
• Basic computer knowledge, including MS Excel, Email, and CRM software.
• Strong follow-up and problem-solving skills.

• It is a Full Time Accountant job for candidates with 0 - 1 years of experience.